|You may return all unused items purchased at
Isolde Lingerie within 14 days of
the original delivery.
Isolde Lingerie, guarantees 100% satisfaction and we stand behind our products.
If an item arrives damaged or incomplete, please e-mail us immediately, Please include your order/track number, name and shipping address. WE WILL MAKE IT RIGHT!
We will pay the return shipping costs if the product is
defective or the return is a result of our error.
If the item is returned for any
other reason you are responsible for the return shipping costs and may be
charged a restocking fee of $5.
No returned merchandise will be accepted
without a Return Material Authorization (RMA). We will credit you in the same
manner as your original payment within 7 days of receiving the returned item.
Please note: If the credit card used on your purchase has expired, we cannot refund your credit account. instead we will issue you a store credit.
For questions regarding our return policy please contact us at
Or by Email: sales[at]isoldelingerie.com
6308 Woodman Ave
Van Nuys, CA 91401