Isolde Lingerie, guarantees 100% satisfaction and we stand behind our products. If an item arrives damaged or incomplete, please e-mail us immediately, Please include your order/track number, name and shipping address. WE WILL MAKE IT RIGHT!

We will pay the return shipping costs if the product is defective or the return is a result of our error.

If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of $5.
No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Please note: If the credit card used on your purchase has expired, we cannot refund your credit account. instead we will issue you a store credit. For questions regarding our return policy please contact us at

1(888)ISOLDE1
1(888)467-5331

Or by Email: sales[at]isoldelingerie.com

Mailing Address:
Isolde Lingerie
6308 Woodman Ave
Van Nuys, CA 91401