Order Processing, Shipping & Handling Policies
All orders are promptly processed and shipped within 2-4 business days directly from Isolde Lingerie warehouse located at Los Angeles, CA. Please note that all items ordered are not necessarily shipped together.
Standard Ground Delivery - USPS/DHL Ground Service
Isolde Lingerie, standard shipping method is USPS or DHL Ground Service, which normally takes 2-7 days depending on your shipping destinations zone.
UPS and DHL requires a physical address and does not deliver to PO Box addresses. Orders sent to PO Boxes ship via USPS Parcel Post with Delivery Confirmation and take longer to arrive.
Order Confirmation & Delivery Tracking Numbers
You will receive an automated e-mail confirmation immediately after you place your online order.
Please save your order confirmation e-mail!
Please include your order tracking number in all e-mail and phone correspondence also include your full name and shipping destination address.
For your convenience, your tracking numbers will be e-mailed to you upon shipping of your product.
Express Shipping - USPS/DHL 2th Day Service
Express shipping (USPS/DHL 2th Day Service) is available for an additional charge within the 48 contiguous United States of America and Canada only.
Isolde Lingerie, cannot send "Over-Night" deliveries. Our express delivery service will take 2 full business days, allowing 1 business day for warehouse order processing.
The minimum charge for Express shipping is $15. For more information about Express Shipping and Express Shipping rates, please contact us.
Return Policy & Money-Back Guarantee
Isolde Lingerie, guarantees 100% satisfaction and we stand behind our products.
If an item arrives damaged or incomplete, please e-mail us immediately, Please include your order/track number, name and shipping address. WE WILL MAKE IT RIGHT!